We hope that this may be the start of an exciting and productive relationship on what promises to be a worthwhile project.
Intrepid Security Solutions is an acclaimed firm of security agents with a reputation for both effective security solutions and the use of innovative technology in the protection of life and property. We think that your project is well suited to our strengths and aspirations.
ISS Personnel
ISS will provide you with certified, licensed, insured, and bonded Security Officers. Each Security Professional has been screened to the standards of the New York State Department of Criminal Justice (DCJS).
- ISS offers, free of charge, supervisory personnel to insure strict adherence to our general orders and your rules, regulations and ordinances. ISS supervisors are utilized as a liaison between ISS and our clients. Supervisors are on duty 24 hours a day, 365 days per year for your convenience and will regularly make spot checks to prevent the issue of complacency. It is our belief that in order to assure the best quality of service that we stand by, we must keep close relationships with our personnel both on and off duty.
- At ISS, all of our security officers will be equipped with two-way radios or equivalent to ensure constant communication with our management team.
- Each and every security officer will be in-serviced regularly regarding your specific site to further enhance the protection we provide.
ISS has taken a unique approach to the business of contract security. Many of our competitors employ minimally screened and trained officers. Our approach involves a proactive theory of well-groomed, exceptionally trained, uniformed security officers. Our strategy entails several steps to mitigate the possibility and opportunity for theft of property, or injury to persons within the facility. The following is an overview of our Security Officer Project:
Applicant Screening
The quality we bring to your environment begins long before you see our security officers. The Board of Directors at ISS has resolved to make the recruitment and training of our personnel the key to our success; in that, we conduct hiring initiatives on a regular basis.
Training
ISS conducts training that exceeds that of any of our competitor’s programs. The knowledge of our management team is passed on to our new employees. In addition to the state mandated certification courses, ISS personnel must attend:
- A. 24-hour Patrol Techniques & Criminal Law
- B. 16-hour Customer Service Seminar
Method
Our uniformed security officers are trained to act as a criminal deterrent by adopting the principals of the C.P.O.P (community police officer program) methodology. Simply put, our guards are encouraged to be an approachable source of information to patrons, residents and employees. Letting the public know that we are there for them generates a feeling of community and safety.
Patrol
The placement of our security officers is what generally places ISS in the position to confidently describe the implementation of our security guards project as authentic. Our Security officers are trained to make visible foot patrols throughout their posts in undetermined patterns. We encourage our personnel to interact with your patrons and employees in addition to standing a fixed post.
Compliance
ISS has developed a theory of “Constructive Enforcement.” The management, having 15 combined years of security and law enforcement experience, has realized that prevention of crime can be accomplished by utilizing tactical approaches, rather than accusations and the traditional methods of our predecessors.
Uniforms
Our uniformed security officers are outfitted with security officer-type uniforms. We require that our personnel always keep their uniforms pressed and clean. We pride ourselves on the appearance of our personnel, as they are representing our agency in your facilities.
Supervision
ISS supervisory personnel are required to possess a minimum of 7 years of Security guard experience. Our supervisors are charged with scheduling, assigning security posts, and acting as liaison between the Board of Directors and our client. Supervisory personnel are available to you 24 hours every day in order maintain quality assurance and customer service on behalf of ISS.
24 Hour Customer Service
ISS stands above our competitors by providing an open line of communication with our clientele 24/7 365 days per year
Our offices are staffed around the clock with customer service representatives for your convenience. While most of our competitors work from their homes, ISS staffs fully functional offices. Our customer service representatives are not salespeople; they are security professionals assigned to light duty or administrative functions. Desk personnel are utilized as watch-commanders with full authority to make supervisory decisions for ISS.
Cost
You can significantly reduce your liability with our $2 Million comprehensive Insurance Policy
ISS will provide you with a forensic breakdown of our costing specifications. ISS maintains a philosophy that to retain the highest quality security professionals in the industry, we must compensate them commensurate to their qualifications. The Board of Directors has resolved to reduce our profit margin rather than decrease a security officer’s salary. Our costing structure provides for a well-paid security professional and a conservative rate to our client.
Liability
Our Legal team recommends that in order to protect our assets as well as yours, we must maintain financial security in full force and effect at a level that far exceeds industry standard.
Security Service Project Schedule
Understanding the scope and schedule for many projects, ISS has put together a first class team of security professionals who we think are particularly suited to the project. We select prospective supervisory personnel on their ability and suitability for the type of project, and of courses their availability to start right away if we are fortunate enough to be appointed.
Working Together
ISS will partner with you in every stage of your project and act as both consultants and colleagues to work in a manner commensurate with both of our agency’s relative skills bringing greatly enhanced value to the project.